Sales terms

Company Information

Misani S.p.A., with sole shareholder, is headquartered at Via Cavour 18, 21100 Varese (VA), Italy. Our company registration number with the Varese Chamber of Commerce is 03434790121, REA number VA-351262. Our VAT number is IT03434790121. For inquiries, contact us via email at info@misanimilano.com. The website governed by these Sales Terms is https://www.misanimilano.com.

Misani Jewelry

Our products are meticulously presented on the website through high-quality digital photographs. Despite our efforts to provide an accurate depiction, slight variations in dimensions and visual details may occur due to differences in display devices and photographic techniques. Each jewelry component reflects meticulous craftsmanship, executed entirely by hand by our master goldsmiths, imparting uniqueness to each piece. This artisanal approach means each item may have slight variations from the image, as it does not follow a standardized industrial process.

Countries Eligible for Sales

To purchase our products, you must be at least 18 years old. We offer both national and international shipping for online purchases. For any discrepancies in order destination, please contact our Customer Service at info@misanimilano.com.

Purchase Process

To make a purchase, click “Add to Cart” on the product page and proceed to “Proceed to Checkout.” Please provide billing details and specify the shipping address if different from the billing address. Choose between bank transfer and PayPal as your payment method, then accept our terms and conditions by clicking “Place Order.” You will receive an order confirmation email at the email address used for the purchase.
Please ensure all details are correct before submitting the order. If any issues arise with your order, contact us at info@misanimilano.com. Each order is subject to our preliminary approval, and we reserve the right to decline an order at our discretion. By clicking “Place Order,” you commit to paying the product price if the order is accepted.
After sending the confirmation email, we will verify availability to proceed with preparing your order. Order acceptance will be confirmed in a second email containing the estimated delivery time, shipment tracking code, and any other customer-requested specifics. In the event of order issues, a Misani representative will be available to assist you directly.

Shipping and Payment Methods

Shipping to customers is always free. Prices are regularly updated and may change without notice. Product prices displayed on our website at checkout include all applicable taxes, including VAT. Payment must be made via bank transfer or PayPal. Shipment will occur only upon receipt of full payment. Product delivery will be made to the address specified by you within 14 days. However, we cannot always guarantee a precise delivery date and reserve the right to request more time for dispatch during busy periods, such as holidays.

Damaged or Defective Products

Upon delivery, please inspect the product for any defects or damages. If you identify defects or damages, promptly report them, and we will arrange return to our Customer Service at no additional cost. The Misani flagship store is not authorized to accept returns or exchanges. If product damage occurred before delivery or if the defect is not attributable to you or its use, we will repair, replace, or fully refund the price paid by you, including any shipping costs incurred.

Order Cancellation or Return

The product must be returned in perfect condition and shipped within 5 working days. To request a return procedure, kindly email info@misanimilano.com. The purchased jewelry must be returned in its original packaging, accompanied by the certificate of authenticity and complete documentation inside. Once the jewelry is received and carefully verified by our experts, a full refund of the total amount will be processed within 10 working days. Failure to return the product within the specified timeframes and according to the instructions provided by our Customer Service will void the return. Visibly used or damaged jewelry is not eligible for returns. The company assumes no responsibility for lost items during transportation.
Prompt communication is required for order cancellation at info@misanimilano.com within 48 hours of payment. A full refund will be issued, and the shipment canceled, with the refund processed within 10 working days.
For any further information, please contact us at info@misanimilano.com

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