Shipping and returns

At Misani, we take pride in ensuring that your jewelry reaches you in a timely and secure manner. Our pieces are delivered by trusted couriers within 14 days from the date of payment receipt. Both shipping and returns are complimentary, reflecting our commitment to a seamless customer experience. For orders paid via bank transfer, the shipping timeline begins once the payment is confirmed.

Shipping Status and Delivery

To monitor the progress of your shipment, simply enter the tracking code provided in your email on the courier’s website.

Packaging

Each Misani jewel is presented in a bespoke box, nestled within our signature shopping bag. Accompanying each piece is a certificate of authenticity, detailing the purchase date and the unique identification code of the jewelry.

Returns

We offer a refined and effortless return process, free of charge, within 5 working days. To initiate a return, kindly email us at info@misanimilano.com, with “Online Return, jewelry code” in the subject line. Our team will promptly guide you through the detailed steps to prepare and return your package. A courier will be arranged to collect the jewelry from your specified address. You will receive a return label to print and affix to your package. The jewelry must be returned in its original packaging, accompanied by the warranty certificate and all original documentation. Upon receipt and careful inspection by our experts, a full refund will be processed within 10 working days.

Order Cancellation

Should you wish to cancel an online order, please notify us via email at info@misanimilano.com, with “Online Order Cancellation, jewelry code” in the subject line, within 48 hours of payment. A full refund will be issued, and the shipment will be canceled, with the refund processed within 10 working days.

 

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